Buy • Sell • Connect — All on One Platform
Eslando FAQs
If you’re new to Eslando or looking to streamline your business, this guide will help you learn more about the marketplace and its features.
Find answers to our most frequently asked questions below. If you can’t find what you’re looking for please contact us and we’ll get in touch in 48 hours
Getting started
What is Eslando?
Eslando is a B2B marketplace that connects textile waste sellers (collectors, sorters, traders, waste manager, manufacturers, etc) with buyers (mechanical/chemical recyclers, open-end spinners, re-use operators).
Who can join?
Collectors, sorters, recyclers, brands, corporates, manufacturers, traders, etc . We verify organisations before enabling their profile.
How do I create an account?
Sign up here with your work email, complete company KYC (legal entity, VAT/GST where applicable, contact details details) and choose a plan. We’ll review and activate you.
Is Eslando available globally?
Yes. Organisations form anywhere in the world can join Eslando marketplace. Duties, taxes and import restrictions remain the buyer/seller’s responsibility.
Do I need a minimum tonnage to trade on Eslando?
We recommend a minimum of 5 tonnes per lot to get started—this improves shipping economics and matches buyer demand. Typical trial sizes are 1–5 tonnes for domestic buyers and around full a 40′ container for overseas buyers (≈17-25 tonnes by weight*). After successful trials, buyers often scale to steady, recurring supply.
What if I have less than 5 tonne?
You can still:
List and invite enquiries for consolidation (combine similar materials into one shipment), or
Offer samples and indicate when you expect to reach buyer’s minimum (e.g., within 30 days).
Note: Sub-tonne lots usually clear only for specialty/high-value materials or nearby buyers due to logistics costs.
Can buyers request smaller trial quantities?
Yes—buyers can request samples or small trial lots directly from a listing.
Do you arrange shipping?
You can use your own logistics or request quotes from our logistics partners by contacting us.
Accounts, plans & support
What plans are available?
We offer a flat subscription payable monthly, quarterly, or annually. Your subscription unlocks the marketplace: create and manage your catalogue, post Demands, and message any buyer or seller. See our Pricing page for the latest fees. We do not charge commission on successful trades.
How do I cancel or change plans?
Go to Settings → Account → Billing to upgrade, downgrade, or cancel your subscription. Changes apply in line with your billing cycle; you’ll keep access for any period already paid.
Where do I get help?
Email info@eslando.com or reach us via the contact form on our website.
Using the marketplace
How do listings work?
Sellers create a listing with material type, composition, colour, contamination notes, bale/packaging, quantity, location, price/terms, photos and lab data (if any). Buyers can inquire, request samples, or make offers.
How do demands work?
Demands let buyers post a “wanted” ad so Eslando can match them to suitable supply fast. You create a Demand, specify requirements (material and form, composition/colour, quantity and timing, ship-to, Incoterms, target price), and add restrictions such as maximum moisture/contaminants and required certifications.
What data should I include for best results?
Images of the stock, Fibre composition (e.g., 95% cotton/5% elastane), form (bales, clips, fibres, yarn waste), colour mix, average piece size, moisture note, contaminants (zippers, trims, PU coatings), and typical yield.
Can brands list directly?
Yes, for any waste suitable for recycling. Brands could do so either directly or via your contracted collector/ waste manager. We do not allow listing of unsold/excess inventory on Eslando. We support NDAs and private deals to protect your IP.
Pricing, fees & payments
What’s included in the Core Plan?
Full access to the Eslando marketplace: create unlimited listings, message any buyer or seller, and connect with recyclers and collectors worldwide. Zero commission on successful trades.
How is billing handled?
You choose your billing cycle—monthly, quarterly, or yearly. The longer the cycle, the bigger the discount (10 % for quarterly, 20 % for yearly).
Do you accept bank transfer?
Yes! We do accept bank transfers. If you’d prefer to pay that way, please get in touch with us at info@eslando.com and we’ll provide bank details and instructions.
Which currencies can I pay in?
You can view prices in many global currencies. We use secure payments by Stripe & Dodo Payments, they support 135+ currencies and accepts payments from customers in over 195 countries. All subscriptions are billed in GBP; displayed amounts in other currencies are estimates and may vary slightly with exchange rates
What payment methods do you accept?
Secure payments via Stripe and Dodo Payments, covering major credit/debit cards and popular local payment methods worldwide.
Can I change or cancel my plan?
Yes. You can upgrade, downgrade, or cancel anytime from your account settings. Changes take effect at the next billing period.
Is there any commission on trades?
No. Eslando charges 0 % commission. Your subscription is the only fee.
Do you offer free trials or discounts?
Yes, we offer a 7 day free trial. We also occasionally run limited promotions, but the core plan gives immediate, unrestricted access without hidden costs. Subscribe to our newsletter to stay updates for latest offers.
What happens if my payment fails? Like if my credit card expires?
If your payment fails, you’ll have 7 days to update your payment details. You can update your payment details at any time from the Billing section in your Settings. If after 7 days you haven’t updated your payment method, your account will be temporarily blocked until updated.
What are Eslando’s fees?
To access the marketplace and connect with the partner you will need a subscription. See our pricing for current plans. All trade on the marketplace is commission free.
How does pricing work on the marketplace?
Prices on each ad is set by individual buyers and sellers.
Sellers can set fixed prices on each listing. Prices are typically per kg ex-works.
Buyers can set fixed budget or price per agreement on their demands. Prices are typically per kg FOB to the nearest port to the buyer.
Which currencies are supported on the marketplace?
All major currencies are supported on Eslando. Set your default currency in your profile; list your lots in the listing currency you prefer. Buyers see prices auto-converted to their own default currency using the latest available market rates, so you don’t need to keep updating prices.
Do you offer escrow or milestone payments?
Yes. We can hold funds in escrow and release on agreed milestones (e.g., sample approved, goods collected, GRN received). Please get in touch with us for fees.
How are VAT/GST and duties handled?
Tax treatment depends on the buyer/seller location and shipment route; Buyers and sellers are responsible for setting the agreement per trade between themselves.
Materials & recyclability
Which materials trade best on Eslando?
Homogenous listings in large quantities, Mono-materials, clearly labelled blends, and consistent industrial offcuts/fibres. Pre-sorted colour streams are in high demand.
Can I sell mixed-colour or mixed-material bales?
Yes, but be explicit. Mixed lots typically clear at lower prices; add photos and average composition.
What materials are prohibited?
Hazardous/medical textiles, materials contaminated with oils/chemicals, asbestos, unknown biohazards, and anything illegal in origin/destination jurisdictions. We also do not allow listing of excess inventory/unsold stock.