Refund Policy

Last updated September 23, 2025

AGREEMENT TO OUR REFUND POLICY

We are Satatland LTD, doing business as Eslando (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered in England at 124 City Road, London, Greater London EC1V 2NX. Our VAT number is GB465968137.

We operate the website https://www.eslando.com (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).

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Eslando provides a digital subscription service that begins immediately upon payment. To keep our pricing simple and fair, please note the following:

1. Subscriptions

Monthly plan: You can cancel at any time. Your subscription remains active until the end of the paid month. Payments already made are non-refundable.
Quarterly and yearly plans: You can cancel at any time. Your subscription remains active until the end of the paid period. Payments already made are non-refundable.

2. Exceptions

We may provide a full or partial refund only if:

You were charged in error (for example, duplicate payment), or
There is a verified technical issue that prevents you from accessing the service and we cannot resolve it within a reasonable time.

3. How to request a refund

Please email info@eslando.com within 14 days of the billing date if you believe you qualify for a refund.
Include:

Your account email
Payment reference/receipt
Reason for the request

We review requests within 5 business days and will confirm approval or denial by email.

4. Free Trials or Promotions

If a free trial or promotional period is offered, you will not be charged until the trial ends. You can cancel any time during the trial without payment.